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Rude staff

Posted By Mary C

"Rude staff"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I had an ophthalmology appointment at Ayr Hospital. I have come to various other departments in Ayr hospital and always found them fantastic but I was horrified at my visit.

When I arrived, a staff member was very rude and unpleasant and just told me to sit down when I arrived. I then went to ask a question about rearranging my appointment and I was spoken about in a rude manner.

I also witnessed other rude comments to various other members of staff and patients as I sat in the waiting area.

I would not expect to see this, especially from staff who could be greeting worried/concerned patients.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/10/2016 at 18:32
Published on Care Opinion on 26/10/2016 at 10:38

picture of Eunice Goodwin

Dear MaryC,

You are right, it is not what to expect nor what you should get. I will pass this to the management team and I am sure they will raise this with the staff. If there is any additional information you wish to pass to me privately, please contact me tomorrow and I can pass it on to the Senior Manager. I can be contacted on 01563 826222 and eunice.goodwin@aapct.scot.nhs.uk.

Thank you for taking the time to let us know about this unacceptable behaviour and I am sorry this was your experience.

Kind regards,

Eunice

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