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"Doctor attitude"

About: Good Hope Hospital

(as the patient),

From June 2016, I started to experience the following symptoms, tiredness, weight gain, depression, very sensitive to the cold, dry skin and hair, muscle aches, always itchy, my GP after a blood test referred to the specialist. I went onto the website to choose my hospital to visit. Won't chose Good Hope in Sutton Coldfield again because of the doctor. 1st the doctor asked if I was from abroad, I said yes, then it all went down hill from there. He said he has to give me an MOT, but he did not call a nurse in while he examined me. I was frighten, other hospitals call the nurse in before they exam you. Then he told me that I'm getting fat because I eat junk food. I'm a healthy person I don't eat junk food at all. Then he said I will send you for further blood test, then he rolled his chair right in front of me, and told me that I'm beautiful, I just cut him short and asked where do I go to do the blood test. Once the doctor knew which country I was from I don't think they wanted to treat me. I pay my taxes and I'm a true British Citizen, just because I lived abroad for a number of years this is how I get treated.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/12/2016 at 14:24
Published on Care Opinion at 15:37


Dear Oak Tree

Thank you for your post regarding your patient experience at Good Hope Hospital.

I am sorry to read the details of your post and would like the opportunity to look into your experience in more detail.

Can I please ask you to contact me at your convenience either by telephone: 0121 424 0808 between 9am - 2pm Monday to Friday, at all other times including bank holidays there is a voicemail service and your call will be returned on the next working day, or by secure email: marie.helebert@nhs.net.

I hope this is acceptable and I look forward to hearing from you. Once again, thank you for bringing this to our attention, your feedback is extremely important to us.

Kind regards

Marie Helebert

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