"Left in limbo!"

Like many people using this service, you expect support and guidance to move on with your life. My experience to date has been quite the opposite. An initial misdiagnosis was compounded with my sessions ending abruptly. This was followed by months on the waiting list for further counselling. 8 months later I was phoned and informed that I would be seen by a counsellor. I was later phoned and told I would have to wait for a different counsellor. When the sessions finally started, they seemed to be confusing as to the exact nature of the therapy. A somewhat stressful situation has been exacerbated by a non appearance of the counsellor without warning; no contact regarding this missed session what so ever and another cancellation this week, again without any notification what so ever!

Story from NHS Choices

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Response from Luton Wellbeing Service

Thank you very much for your feedback. Sorry to respond late for this email. We are sorry that you are not happy with the service you received. We would like to hear more about it. Please get in touch with our PALS service (THE PATIENT ADVICE AND LIAISON SERVICE).

The PALS service can be contacted as follows:

If you receive services in Luton and Befordshire, the PALS service can be contacted as follows:

FREEPHONE 0800 0131 223

Email: PALSandComplaints@elft.nhs.uk

By post:

FREEPOST RTKB-ESXB-HYYX, Trust Headquarters,

9 Alie Street,


E1 8DE

Thank you very much

Best wishes

Ljiljana Vucicevic

Communications Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful