"She is exactly what a nurse should be"

About: Princess Alexandra Hospital / Accident and emergency

(as the patient),

I recently had surgery at a different hospital.

On Monday I suffered a reaction to some medication I had been prescribed after this surgery. I was in so much pain that I was taken to hospital by ambulance, they did an e. c. g which showed up some abnormal readings and this seemed to be of more concern to staff. I was told I needed to be admitted for monitoring. Well I had the good fortune of being taken care of by Nurse Jennifer, she pulled & pushed me around the very busy dept, as I could not walk, with a smile on her face. From the moment she took over my care I relaxed and worried less. She is exactly what a nurse should be, kind, caring, efficient, reassuring and knowledgeable with a smile constantly on her face. Within 4 hrs I'd had 2 e. c. g's, bloods & a heart scan. The dept was so busy, I feel that if it wasn't for Jenny, I would have been in A&E all night. All the staff do an amazing job under very difficult circumstances. I am now having further tests. I just wanted to say thank you very much.

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Responses

Response from Princess Alexandra Hospital

Thank you for your feedback, our hard-working staff always strive to provide great care on every visit and so it is appreciated that you have taken the time to leave a comment.

We also realise that we don't always get it right, so if ever in future you need support from the Patient Experience Team, please contact 01279 82 72 11 or email pals@pah.nhs.uk and we will do our best to respond.

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