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dissapointing follow up treatment

Story from nhs.uk

"dissapointing follow up treatment"

About: Basildon University Hospital / Urology

Having spent four days in Burstead Ward(all staff excellent) with a kidney stone,i was given a stent and sent home"won't be long before you come back in" that was eight weeks ago still waiting for my operation without a clue as to when it is..this is what lets Basildon Hospital down..

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Responses

Response from Basildon University Hospital 7 years ago
Basildon University Hospital

Submitted on 07/11/2016 at 14:39
Published on nhs.uk on 08/11/2016 at 01:30

Thank you for your recent comments following your recent stay on Burstead Ward.

We are pleased that your experience on the ward was a positive one.

However, we are sorry for the delay of your operation.

Due to capacity issues and the number of emergency patients being admitted to the hospital wards, this has resulted in some elective surgery being delayed.

If you have not received details of your operation date, please contact our Patient Advice and Liaison Service (PALS) on 01268-524900 Ext 4440 or email pals@btuh.nhs.uk, and they will look into this for you.

Thank you once again.

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