"Excellent care from everyone"

About: Warwick Hospital / Accident & emergency Warwick Hospital / General surgery Warwick Hospital / Trauma and orthopaedics West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I fell from a porch roof and fractured my right femur last Wednesday. I was attended by a member of Warwickshire Ambulances 'fast response' team and also paramedics. I was taken to the A&E Department at Warwick Hospital and attended by doctors and nurses. Following admission to Thomas Ward I underwent surgery to repair the fracture by the insertion of cannular screws. The operation was conducted by the Consultant, Mr Sloan and his Registrar, Michelle. Throughout my stay (3 days) I received excellent care from all of the staff. The 'bedside manner' of the Consultant, Registrar and Consultant Anaesthetist was of the highest order. I have nothing but praise for all of the staff on Thomas Ward from Consultant to cleaners.

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Response from Mary Calcutt, Communications Officer, South Warwickshire NHS Foundation Trust

Thank you very much for taking the time to post this comment. I hope you are now recovering well.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Bryn

Many thanks for your feedback.

I hope you are making a good recovery, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 26366.

kindest regards


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