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Care Opinion

Sinus surgery

Posted By fio56

"Sinus surgery"

About: New Victoria Hospital / Day hospital

(as the patient),

I went to the Victoria Infirmary for a bilateral balloon sinuplasty with Mr. Sheikh. I was staying overnight in the 23hour ward as I didn't have a carer. From the beginning the nursing staff were friendly, helpful and organised. I knew I had a bit of a wait before my surgery and Danny my nurse made sure I was comfortable and ready to go!

Mr. Sheikh and his registrar were absolutely fabulous and talked me through the procedure again and answered my questions. The anesthetist was brilliant as well and I didn't even realise I was falling asleep until I woke up after surgery!

The nurses in the ward were absolutely lovely. Friendly, helpful and did everything they could to make us comfortable. Overall I was very impressed with the entire procedure and really impressed with the staff. Thank you everyone! !

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 23/10/2016 at 17:40
Published on Care Opinion on 24/10/2016 at 11:34

Dear fio56

Thank you for taking the time to post on Patient Opinion. I am pleased to read that the care you received at the New Victoria Hospital made such a difference to you. What you have explained here, is how all of our patients should feel in terms of your care being explained to you as well as being listened to, with your questions being answered. Furthermore, the way in which the care by our staff was provided to you in a friendly and helpful way also makes a difference.

I will ensure that your kind words are shared with the staff in Ear, Nose and Throat, they will be pleased to receive such positive feedback.

I hope you are now recovering well.

Best wishes
Lisa

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