"Patronising, pretty much useless"

Posted via nhs.uk 7 years ago

I had CBT therapy here a while back, was utterly useless and the therapist spoke to me as if I were about 5 years old. Most of my therapy sessions were conducted through the telephone which made it even more pointless.

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Hertfordshire Partnership Foundation Trust (Tekhnicon House)

Submitted on 21/12/2016 at 17:52

Published on nhs.uk on 22/12/2016 at 01:33

We are very sorry that you had such a negative experience of our IAPT service. It would be very useful to be able to discuss your experience with you, Therapy can be delivered in different ways and many people find the telephone consultations helpful but face to face sessions can also be arranged. If you would like to discuss your experience further please contact the PALS and Complaints Team on 01707 253916. If you leave your name and a contact number we will ring you back.
Mary Stephenson Complaints and Service Experience Manager

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Patronising, pretty much useless

"Patronising, pretty much useless"

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