"Poor service"

I am due to have my 3rd child end of October and my care has been appalling from consultants not making appointments to the scan department telling me I will not have a scan past 36 weeks athough this was what my consultant asked for as my baby is small I was told it was my folt I don't have a 38 week appointment (which was to discuss results and make arrangements to be induced) because I did not "book out" however how is anyone ment to book out when there is no one at reception to book out with this will leave my midwife chasing them up again which they have had to do already as athough they said I needed growth scans nothing more was done this has been them same for my 2nd pregnancy and that resulted in a very rushed birth as no one was listing to a word I said I will not be recommending this hospital and if I wasn't so close to give birth I would transfer my care