"Turned away even before opening"

About: Queen's Hospital (Romford)

Got there 10 minutes before opening time of the walk-in clinic, only to be turned away as they were already full. An absolute joke for the National Health "Service" - wasted an hour of my time plus the cost of driving and parking there. Won't be going back again that's for sure.

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Story from NHS Choices

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read of your comments regarding your visits our Sexual Health Department at Queen’s Hospital.

If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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