"Being sent home in my nightie"

About: Ayr Hospital / Accident & Emergency

(as the patient),

I have lupus and self manage however sometimes I just can't as I go into crisis mode as lung pain, breathing and chest all just don't function and I'm in chronic pain.

It was last February 2015 a Saturday night and it hit like ton of bricks as I had felt weird all that day. So after trying myself to control pain, get comfy in bed to sleep. I was forced to phone NHS 24. They sent an ambulance and luckily I had slipped on a pair of pants, socks and cardigan whilst waiting for them to come. Anyhow I was taken to ayr a and e and honestly can't complain about that as I was treated well and admitted to a ward after all night in a and e ( about 6. 00 a. m) offered tea and seen by a doctor again about 8 or 9. 00 o'clock in the morning. I hadn't had a wink of sleep and nurse asked who I had at home! Nobody and I had no purse or money lying in house for a taxi! So she went and got me the bus pass! I thought she was joking and said to her are you kidding it's cold out there and damp and she said I'll give you a blanket! So that's how I left ayr hospital knickers nightie and NHS blanket over my shoulders to. get on two buses to get home and walked on ayr high Street when changing buses! On a Sunday morning around 10. 00 or 11. 00... Luckily I had knickers and socks on. 🌟 I wrote letter of complaint and got a phone call as I threatened to do am action replay and photoshoot for newspapers. I am 58 years old and female!

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Mauhm96,

I can understand why you were angry and still are. I am truly sorry that this was your experience and I hope I get the opportunity to look into this of you, I am also sure we can come up with a solution to this kind of situation.

I have tried to find out the outcome of your complaint and what actions were taken but unfortunately, because I do not have the right information, it was not possible.

As I see it, you have a few options. If you want to contact me and give me details such as your name and (if you have it) the complaint reference number, I can see what the outcome/actions were and take it from there.

Another option is to contact the The Scottish Public Services Ombudsman (SPSO) on http://www.spso.org.uk/ or call 0800 377 7330. The Ombudsman (SPSO) is the final stage for complaints about the Health Service and other organisations such as councils and prisons.

Of course it also still an option to use the press to reiterate your story.

I look forward to talking with you.

Best wishes


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