"Getting an emergency appointment at GP Practice"

I work in an environment which means I cannot use my phone, so I asked my mum to call the GP surgery at 08. 00 to get an emergency appointment for me as my dermatitis is breaking down and causing my hands to be in agony. I managed to call her on my break to find out the triage nurse had been snippy and quite rude to her. This is unacceptable! I understand there are data protection laws but I gave my mum a very detailed description of what was wrong so she could act on my behalf. The only reason she had to phone for me is because by the time I would have been able to call all the appointments would have been taken.