About: Royal United Hospital

The colonoscopy was conducted is a slapdash manner, my feelings and preferences were ignored, I was not treated as a person just a piece of meat. To be asked in all seriousness whether I could be 12 weeks pregnant and if I had been scuba diving during the last 7 days was inappropriate as I am 78 years of age.

I eventually got my results in late September having telephoned several times and made a complaint to PALS

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Response from Royal United Hospital

Thank you for taking the time to provide us with feedback about your experience of the RUH.

I am very sorry to read that your feelings and preferences were not taken into account and that you were asked inappropriate questions.

Thank you for contacting our Patient Advice and Liaison Service (PALS) to provide specific information about your experience as it helps us to identify problems and improve the quality of our service and care.

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