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Rude staff on Switchboard

Story from nhs.uk

"Rude staff on Switchboard"

About: King George Hospital

I just called up to ask about the blood reports and many other reports enquiry. But a person on the switch board was too rude and in such a hurry that they kept the phone down by telling me to call back on monday!

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Responses

Response from King George Hospital 7 years ago
King George Hospital

Submitted on 05/12/2016 at 15:57
Published on nhs.uk on 06/12/2016 at 01:30

Thank you for taking the time to make us aware of your experience, I was very sorry to read of your comments regarding your call to our switchboard.

Please contact our Patient Advise and Liaison Team, where one of our PALS officers will be happy to assist in any way they can. PALS can be contacted by calling 01708 435 454 or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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