"nothing apart from the choice ..."

About: St James's University Hospital

(as the patient),

What I liked

nothing apart from the choice in the vending machine.

What could be improved

the way the staff treat you,better manners and more actual consideration for patients.

Anything else?

i have been here repeatedly with a problem,the waiting times are always long,the nurses were down right rude to me,the drs and nurses do not take you seriously,they just fobbed me off there is no point in me going i will never go again.

Story from NHS Choices

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Response from Involvement Facilitator, NHS Leeds

Thank you for taking the time to feedback (via the NHS Choices website) your negative experience at St James's Hospital.

I was sorry to learn that you found the waiting times long and that you found the staff rude towards you. If you would like to discuss this further and/or find out how to make a complaint, please contact the Patient Advice and Liaison Service (PALS) on freephone 0800 2985787.

We will pass on your comments to the Patient Relations Manager at the Leeds Teaching Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful