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No communication whatsoever

Story from nhs.uk

"No communication whatsoever"

About: Liverpool Womens Hospital

36+3 weeks pregnant and have been waiting over 2 weeks for an emergency consultants appointment requested by my GP. So far 2 midwives have failed to get the appointment arranged and after one of them called the Womens hospital in front of me the person on the phone said no appointment had ever been requested through something called 'medi-tech'. As a result, I've not been asked about what pain relief options I would like and still unsure as to wether I'll need to have a c section. Very close to due date now and starting to show signs of labour. Feel so worried and let down by the communication of the staff.

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Responses

Response from Liverpool Women's NHS Foundation Trust 7 years ago
Liverpool Women's NHS Foundation Trust

Submitted on 08/10/2016 at 10:18
Published on Care Opinion on 10/10/2016 at 10:34

Dear Patient,

We are sorry to hear that you feel let down by the service that has been provided and we apologise for any distress this has caused you.

If you would like to speak to a Midwife today to discuss your concerns, please contact us on 0151 708 9988, select option 2 or press 0 to speak to the switchboard.

We would like the opportunity to investigate your concerns in more detail. We would be grateful if you could contact the Patient Advice and Liaison Service at the hospital - we are open 8.30am - 4pm Monday to Friday on 0151 702 4353 or we can be contacted by email at PALS@lwh.nhs.uk

Kind regards

Patient Experience Team

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