"Hospital admission for day surgery"

About: Queen Elizabeth University Hospital Glasgow / General surgery

(as the patient),

I was admitted to the Queen Elizabeth University hospital, Glasgow in May 2016 for day surgery and, seeing that some NHS staff do appear to read these posts, have decided to contribute after much deliberation. Following misdiagnosis by my GP and a month of incorrect treatment I was referred to a hospital consultant. This consultant misdiagnosed my ailment and recommended surgery which, more than four months later, appears to have been entirely unnecessary.

The issue that prompted me to post however is my underwhelming experience of being a day patient at the hospital. It was clear to me from admission that health professional input was set to come from many people and this proved to be the case. This led to my experience of fragmentation and my somewhat unnerving feeling that no one individual had overall responsibility for the work of healthcare professionals and their input to me. I felt like staff didn't want to engage with me any more than the minimum required by their role. This left me feeling like an object on a production line. On return to the ward after surgery I was anxious to be discharged but the same approach was evident there also as I feel I did not receive compassionate or holistic care. Feeling a little vulnerable as a patient in this hospital I could not wait to leave. Overall I felt my care was impersonal, standardised and not individualised, uncaring, and a little scary! 

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear Teaplease

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what you experienced during your care for day surgery at the Queen Elizabeth University Hospital. This is not how we want any of our patients to feel and I am sorry for that.

I would like to look into what you experienced some more and be able to provide you with an update to what you have raised here. In order for me to do that, would you be able to email me at Lisa.Ramsay@ggc.scot.nhs.uk with some personal details.

I hope that you are now doing well after your surgery.

Best wishes

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