"Hanging on the telephone....."

About: Whipps Cross University Hospital / General surgery

(as the patient),

I have been trying to phone the Plane Tree Centre for three days, to confirm my attendance for an operation (as per THEIR instruction).

Repeated ringing no reply pretty much continuously.

Once or twice it sounded like someone picked up the phone at their end, only to replace the receiver!

Ended up calling an alternative number and asked for a message to be passed to them, hope they didn't lose the piece of paper! : (

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Response from Whipps Cross University Hospital

We are very sorry that you have had issues with contacting the Plane Tree Centre. Your feedback is important to us and has been passed on to the service manager who will look in to your concerns raised. Should you wish to discuss your concerns in more detail, please contact PALS on 020 3594 2040 or by email pals@bartshealth.nhs.uk to provide them with more detailed information.

Kind regards

Barts Health NHS Trust

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