I came to the oaks to have minor surgery on my arm. My consultation with the doctor and minor operation were faultless. Doctor made me really comfortable and carried out the procedure exceeding my expectations. My dusappointment cand came from my outpatients appointment to have my stitches removed. Firstly, I felt that the staff on reception when I booked in were rude.
I was subsequently embarrassed when the senior staff nurse calledme from the waiting area and reoeatedly tried to pronounce my name getting it wrong. It's fairly easy but made everyone look at me. When we got into the treatment room, they seemed fairly clueless about what I had booked in to do .
I was appalled when they coughed over their hands whilst they were applying alcohol gel. They then forgot a piece of equipment so partly removed one of their gloves to ope a cupboard and slipped it back on. I thought they were highly unprofessional and was not the service / standard I would expect to receive .
Doctor was faultless though. I funded this myself rather than through insurance . Won't be coming back .
"Prefer the NHS"
About: Oaks Hospital Oaks Hospital CO4 5XR
Posted via nhs.uk
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