"Rude and obnoxious person"

About: Royal Hallamshire Hospital / Neurology

I was sent a letter for a appointment. Which I was misplaced by my wife. I rang the day of the appointment to ask what time my appointment was. Was told that on Saturday they don't run neurology clinic and they can't help me. This was the contact number given on the website. I rang today and was greatest by a rude and obnoxious staff member who said it was my fault I had missed the appointment. Then said it was the fault of Northern general hospital. Kept on saying it was my fault and how they would have done it a better way and when I asked for their name they cut the phone line telling me they have dealt with my call.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Hello and thank you for taking the time to leave this feedback.

I am really sorry to hear about your experience. We would like to look into this matter further and would be grateful if you could provide more details. You can do this by contacting our Patient Services Team. Either by calling them on 0114 271 2400 or by emailing them as pst.nhs.sth.uk

With thanks and kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Recently read