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The new building, and the fact ...

Story from nhs.uk

"The new building, and the fact ..."

About: Queen Alexandra Hospital

(as the patient),

What I liked

The new building, and the fact that the consultant in ENT did eventually diagnose me with a deviated septum, which I have been telling my GP and other consultants at Chichester for years that I have, and referred me for surgery. Once the consultant made the diagnosis it was very speedy, and a decision was made.

What could be improved

Waiting times; I don't get time off work for hospital appointments, and have to make up the time I take off, so I rushed to get to QA for my 9am app, only to have to wait til 9.45 to see the consultant. I left by 10.20 but had I been seen on time I would have been back to work by before 10am.

Anything else?

Even though the new building is nice, on Level D the main sign when I left the lifts did not mention the ENT dept, and I had to go to another dept to ask where it was.

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Responses

Response from Queen Alexandra Hospital 13 years ago
Queen Alexandra Hospital

Submitted on 22/04/2010 at 10:34
Published on nhs.uk on 23/04/2010 at 04:04

Thank you very much for your positive feedback regarding the experience you had within our ENT department, I will pass this feedback on, along with your comments regarding your wait.

In response to your comments about the signage, I will pass this comment on to the relevant department in order for the issue to be reviewed.

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