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Still in limbo

Story from nhs.uk

"Still in limbo"

About: Royal Bolton Hospital / Ear, Nose and Throat

Numerous appointments which were an hour over the appointment time.every visit was to a different consultant.eventually got a date for an operation.spent time off work going to Bolton one for pre op assessments. Again waiting over an hour .then the operation was cancelled on the morning of the op due to lack of beds or lack of theatre staff.that was nearly 2 weeks ago.had no letter or phone call from hospital.phoned admission's today to be told the consultant hasn't got back to them.yet.can't breathe true my nose properly which i's affecting my like at home and at work.no wiser to what's happening.poor service imo

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Responses

Response from Royal Bolton Hospital 7 years ago
Royal Bolton Hospital

Submitted on 25/10/2016 at 15:33
Published on nhs.uk on 26/10/2016 at 02:30

Dear Mr Holt, We're sorry to hear of your dissatisfaction. Clinics can overrun depending on the number of emergency patients that come through on the day.

Also clinics can be very busy depending on how many doctors are in attendance.

All doctors are allocated patients but some patients take longer to treat than others which also has an impact on patient waiting times.

Once a patient is allocated to a consultant the patient normally remains with the consultant and can be seen by any one of the doctors that belong to the consultant team. In your case all the doctors present were doctors who work in your consultant's team -- they were not other consultants.

We can confirm that in this case the cancellation was due to the lack of a post-operative bed due to bed pressures in the rest of the hospital as well as the absence of an operating department technician to assist in the theatre.

We apologise for the concern this caused you, but sometimes these things happen at short notice and we must ensure the safety of all our patients.

When a patient is cancelled the admissions team let the secretary know who then gets the consultant to re-list depending on urgency of the case. The appointments are then rebooked in chronological order of the listing date. Our bookings team contact the patients to ensure that the patient is able to attend the proposed date. We understand that you have now been rebooked.

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