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Poor service for mental health issues

Story from nhs.uk

"Poor service for mental health issues"

Went to the centre today complaining of withdrawal symptoms from my antidepressant, receptionist just shrugged off my distress that I was suffering and they told me no GP could help me. Thanks for not only being unprofessional and continuing the stigma towards mental health. I won't be coming ever again.

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Responses

Response from Washwood Health Urgent Care Centre 7 years ago
Washwood Health Urgent Care Centre

Submitted on 09/11/2016 at 12:33
Published on nhs.uk on 10/11/2016 at 01:34

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around the receptionist being unprofessional. If you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Carol Dale, Lead for Customer Services

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