"Fantastic nurse, rude receptionist."

My husband was advised by NHS 111 to attend The Cottage Hospital after 4 days with sickness and diarrhoea. The receptionist made it quiet clear that they didn't approve of him being there, and suggested his illness needed time to go without medical help. However, he was seen quickly by a kind and professional nurse who advised him to attend an A and E department, which he did, where he was put on a drip to treat dehydration.

Story from NHS Choices

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Response from Market Harborough Hospital

Thank you for your kind comments regarding the service your husband received from our nursing staff, who always strive to deliver high quality care to our patients. We are sorry to learn of your concerns regarding our receptionist, and we would be grateful if you could contact us in order that we can look into this further.

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