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Thanks for the care and attention

Posted By Aye Aye

"Thanks for the care and attention"

About: University Hospital Ayr / Ophthalmology

(as the patient),

Appointment at Ayr Hospital in September.

I'm a grateful patient, who wishes to thank Dr Darren Brand for his care and attention, his communication skills and his unique sense of humour.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/10/2016 at 14:05
Published on Care Opinion at 18:13

picture of Eunice Goodwin

Dear Aye Aye,

I will be delighted to pass this to Dr Darren Brand and the Opthalmology team so they can read your thanks and gratitude. I am sure Dr Brand will be delighted with your feedback.

Thank you for taking the time to let us know about your care, it should never be underestimated how much impact comments such as these can make. I know it always makes me smile (even when it's about someone else).

Best wishes,

Eunice

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