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Care Opinion

Hygiene concerns

Posted By mcairney

"Hygiene concerns"

About: Queen Elizabeth University Hospital Glasgow

(as a parent/guardian),

When entering the lift I noticed a blue disposable glove lying on the floor.

The toilet in the patients room was unclean.

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 7 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 04/10/2016 at 14:37
Published on Care Opinion at 18:14

picture of Coral McGowan

Dear mcairney,

Thank you for taking the time to tell us about your recent experience in our hospital.

I was really disappointed that you found a blue glove in the lift, and a patient toilet to be unclean.

Our domestic services team are on duty 24 / 7 and I’m sorry that on this occasion, our usual high standards weren’t met.

I would encourage you to report any cleanliness deficiencies to a staff member at the time, and we will be happy to resolve the issue immediately.

I’d like to thank you for taking the time to highlight your concerns which have been shared with both clinical and domestic service colleagues.

Kind regards

Coral Brady

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