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Poor communication

Story from nhs.uk

"Poor communication"

About: University Hospital Aintree / General surgery

I visited the day care centre ECC for minor surgery.

I was extremely surprised in the lack of communication between staff and patients. I arrived at 7.30 am and didn't go through for surgery until nearly 1pm! I do not mind waiting as I understand it is busy but the least you can do keep patients in the loop or at least give an idea on how long they will be waiting. The lack if commutation took me by surprise. I was jus sat in the waiting room not allowed a drink or food and no updates for over 5 hours! Surely there has to be a better way to organise apointments. On a positive note all the staff were lovely when they were dealing with me.

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Responses

Response from University Hospital Aintree 7 years ago
University Hospital Aintree

Submitted on 15/02/2017 at 14:01
Published on nhs.uk on 16/02/2017 at 02:36

Apologies for the delay in responding to your comments.

We're sorry to hear you didn't feel communication was as good as it could be, although we note your positive comments about our staff.

We value our patients' feedback and if you would like to take this further, you can contact our Patient Advice and Complaints team on 0151 529 3287 or by emailing complaints@aintree.nhs.uk. You can also write to:

Patient Advice and Complaints Team

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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