"Lack of Results"

About: Birmingham Women's Hospital / Gynaecology

I turned up to my consultant meeting and was only given half the results so I had to go back in after the appointment and ask about my other results to then be told they didn't have them and to make it worse the consultant (who did the tests) did not even realise they hadn't received them and that half the results were missing after they said 'its all ok'. I had the tests from 5/6 weeks prior to this meeting and was told I'd get them in the meeting and not the post then in the meeting was told they must have been posted to me - they hadn't!? I phoned up to chase 5 days later and they still didn't have them and then said they may had lost my samples and that it should be ok 'as your 21'. Livid! I was sent there clearly for a reason so regardless of my age I expect to be treated the same and have my results to stop me worrying another 5/6 weeks.....

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Response from Birmingham Women's Hospital

Thank you for posting your feedback, we would like to apologise for the problems that occurred at your appointment with missing results. This is certainly not what we want our patients to experience and we would like to assure you that we take all comments very seriously and work hard to ensure that patient receive a positive experience. The issues that you have raised have been fed back and we are very grateful that you took the time to provide your comments. If you have further feedback or would like to know more about getting involved with our Family and Patient Advisory Council, please email us on connect@bwnft.nhs.uk or ring 0121 627 2747.

Thank you!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful