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appointment at eye clinic

Posted By georgiec

"appointment at eye clinic"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I got treated in a professional manner despite the wait. Every one appeared busy and getting on with the job. I appreciate that waiting time is necessary between parts of the treatment. The process was explained clearly. Every one was helpful and friendly.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/10/2016 at 15:29
Published on Care Opinion at 16:48

picture of Eunice Goodwin

Dear georgiec,

This sounds like a very successful visit. I will share this with the team and I am sure they will appreciate your sentiments as much as I do, thank you for telling us about it,

Best wishes

Eunice.

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