"Unsafe, unprofessional, uncaring staff"

About: West London Mental Health NHS Trust

Staff are uncaring and unsympathetic. Have been spoken to really rudely I can't believe they are allowed to behave in that way. Complaining has only made things worse. Hard rto belive this is a a centre that is supposed to help your mental health not make it worse.

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Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London Mental Health NHS Trust

I would like to apologise for the experience you received from our services and I am sorry you have had a negative experience and found the staff you had contact with uncaring and unsympathetic.

I would like to follow up on this and would be most grateful if you could contact us via PALS on 0800 064 3330 or pals@wlmht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful