"Inconsistent or partial information by..."

Highly dissatisfied with the response of the telephone operators when it comes to booking GP appointments, We don't get consistent information regarding timings/appointment slots. We called a few times for weekend appointments and were told to call back on Thursday at 8am first thing. But when we called at 8am on Thursday, the operator said that everything is already booked. Upon insisting that we got this information from the previous operator the day before, they agreed to look further and came up with 2 open slots! This incident has happened at least 3 times. It almost seems as if the operators have been given specific instruction to try as much as possible not to book slots as per patients' convenience. Would strongly urge the relevant management to look into this aspect please. Regards

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