"Not listened to at all"

About: Royal Shrewsbury Hospital / General surgery

I attended the ambulatory care unit 22/9/16 with a recurrent abscess.

Having suffered with these for many years, I explained that they don't respond to antibiotics and need draining.

The registrar I saw was totally unapproachable, refusing to listen to my thoughts and doubts. They prescribed antibiotics and said I would have a follow up appointment in 2 weeks.

However the letter I was given stated 4 weeks. In the last week the abscess has burst and reformed twice; during that time I have suffered with nausea and high temperatures.

Having seen my GPS today, they felt, because of the wording of the discharge letter, that they were unable to refer me again. So the current situation is the abscess is reforming and I have all the symptoms of a systemic infection; this coupled with severe pain. So would I recommend the unit? Not if you see the same registrar as I did

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Response from Royal Shrewsbury Hospital

Thank you for taking the time to comment on your recent visit to the ambulatory care service at the Royal Shrewsbury Hospital. I am sorry that you did not receive the service you would have expected.

I have passed your comments on to the Ward Managers for both the Surgical and Medical Ambulatory units as well as the Clinical Director for Surgery for their records. If, however, you would like us to investigate and comment further on this, please contact our PALS Office (Patient Advice and Liaison Service) at the Royal Shrewsbury, who will be happy to help you.

In the meantime, I do hope that the abscess has been treated and resolved. As ever, if you are feeling acutely unwell, we would always advise you to attend your local A&E.

Kind Regards,

Patient Experience Team

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