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attitude of some staff

Posted By mcairney

"attitude of some staff"

About: New Victoria Hospital / X-rays and scans

(as a friend),

My friend attended the scan clinic yesterday and was anxious about the procedure, the nurse who met her on arrival and took her medical details and explained to her what the scan involved was inconsiderate of her feelings and spoke to her in a manner which I consider unprofessional, as the result of this my friend became more anxious and was thinking of cancelling the scan.

she was then seen by a different nurse who put her at ease and explained the procedure in a professional manner.

I also observed two members of staff calling a patient auntie and Mrs, the patient was not happy with this and asked to be called by her surname.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 03/10/2016 at 12:02
Published on Care Opinion at 12:44

Dear mcairney

Thank you for taking the time to post on Patient Opinion. I am sorry to hear about what you observed whilst your friend was receiving care at the New Victoria Hospital. This is not how we expect any of our patients to be spoken to at all, especially as this resulted in your friend feeling more anxious.

I will ensure your feedback is shared with the service.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 07/10/2016 at 09:13
Published on Care Opinion at 10:21

Dear mcairney

Thank you for taking the time to post on Patient Opinion. I am sorry to hear about what you observed whilst your friend was undergoing a scan at the New Victoria Hospital. As the Site Superintendent Radiographer for the New Victoria Hospital I would be grateful if you could contact me at Bernie.Mooney@ggc.scot.nhs.ukin order that I can investigate this further to ensure that lessons are from this incident and that staff are given the appropriate guidance.

Regards

Bernie Mooney
Site Superintendent Radiographer
Queen Elizabeth University Hospital & New Victoria Hospital

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