"Excellent care after suffering a fall"

About: Gravesham Community Hospital

After falling from a stool and landing on my face I went to minor injuries to be checked over as I had facial damage. The care I received in minor injuries was excellent.

The person who booked me in, was efficient, polite and attentive providing me with a cold, wet towel to put on my swollen face. while I waited. The waiting time was clearly marked and there were 3 people waiting before me. I did not wait as long as I expected to, before I was seen by a nurse.

The nurse was most considerate and examined me to check my injuries. I felt reassured by them and was very very impressed by the care and consideration given to me and would certainly recommend this hospital.

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Response from Gravesham Community Hospital

Dear Sue

Many thanks for your review of the Minor Injury Unit at Gravesham Community Hospital.

We are pleased that all the staff were kind and considerate and that you didn't need to wait too long to get the care and treatment you needed. We hope you are feeling much better now and we will pass your comments onto the staff there.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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