"experience at accident &emergency today"

About: Good Hope Hospital / Accident & emergency

Had to be brought to ae today staff wonderful special thanks to nurse who was so kind and explained everything so clearly very efficient and helpful have always had excellent care whenever I've been many thanks

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear mal

Thank you so much for taking the time to post your feedback regarding your visit to Accident and Emergency at Good Hope Hospital.

I am so pleased to read that the staff who dealt with you were kind, helpful and efficient, and ensured that everything was clearly explained to you.

I will highlight your post to the Matron for Accident and Emergency as well as the Clinical Director for Emergency Services who will both be thrilled to read your feedback and ensure it is communicated to all of the Emergency Team who work very hard, often under difficult circumstances to provide a postiive patient experience.

I hope this is acceptable and once again thank you for providing your comments, your feedback is very important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful