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operator

Story from nhs.uk

"operator"

About: Basildon University Hospital / Accident and emergency

When you phone this hospital if you do not know the extension .. connects you to the operator . Then you wait for 15 plus minutes for the operator to actually answer the phone. It is the worst hospital to contact.

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Responses

Response from Basildon University Hospital 7 years ago
Basildon University Hospital

Submitted on 07/11/2016 at 11:55
Published on nhs.uk on 08/11/2016 at 01:30

Thank you for your feedback about the telephone system at Basildon Hospital.

We are sorry that you have experienced problems in connecting with the Operator and your comments have been shared with the department as appropriate.

Please note if you do not know the extension number of the department you require you can also ask for the department by name.

Your feedback is important to us to ensure learning and service improvement, therefore, thank you once again for your comments.

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