"Poor experience"

On arrival at he hospital with my 3 year old daughter who had called and was unable to weight bear one on leg, and had also suffered a bump to the head, the receptionist was polite and helpful, we were triaged quickly and told that her head injury would take priority, from there not went down hill. Nearly 3 hours later with no communication from the nursing team we were still waiting with an upset and agitated child, we took the decision to take her home and observe her overnight. The nurse in charge was rude and unhelpful. I do not intend to use this service again