"Sadly inadequate in my case"

I found the outpatients' department had a feeling of despair about it. The staff seemed disinterested and some were unhelpful. I felt their processing method confusing, such as telling the patient to collect a number (from where? Not obvious to the patient), to leaving the referral letter "in the box" (what box? Not obvious to the patient). I'm sure this method may help when the outpatients department is busy but not when there was only me in the whole department. Very odd. The consultant I saw, after a 45 minute wait, didn't want to listen to what I had to say, and was intent on filling out the yellow discharge form. After three months of waiting for this appointment and four years suffering with deteriorating osteo-arthritis and related symptoms, I am in despair and feel very unsupported. My ambition is to return to full health and perhaps even work again but it won't be achieved by visiting this hospital.