"Went to A&E department and was very impressed."

About: Royal Shrewsbury Hospital / Accident and emergency

I arrived at the department having driven myself with quite bad blood loss ... reception staff very friendly helpful and understanding. I was seen very quickly despite being told it was a level 4 day which can carry lengthy delays, the care I received was second to none. The doctor I initially saw quickly diagnosed me and knew the correct treatment. I was well looked after by the nurses who were again very friendly, one of them even wheeled me to x ray because there wasn't a porter immediately available. I was transferred to the surgical assessment unit where I quickly saw a knowledgable and caring consultant, they suggested I could be admitted if I wanted, I chose not to as I was on the mend and knew there was a shortage of beds. I was bought up being told by my parents not to go to a hospital or call an ambulance unless blood was gushing, it was break or something very serious so I haven't used an NHS hospital or any faculties for about 20 years. Considering the press that the NHS sometimes gets i walked in thinking it was going to be a difficult or lengthy experience but I really couldn't recommend the NHS facility in shrewsbury More highly, everyone in that hospital was superbly kind and caring to me in what was a stressful day for the department with it being so busy. I would highly recommend the use of the facility to anyone who really needs to go to hospital. Let's hope the bean counters don't close it, it's a great thing for the town to have such a great hospital. Thank you to everyone who looked after me so well today.

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Response from Royal Shrewsbury Hospital

Thank you for taking the time to leave us your comments following your admission to the Royal Shrewsbury through our A&E. It is always a pleasure to pass on positive comments to our staff in the wards and with this in mind, I have passed your comments to the Ward Managers for both the A&E and SAU departments as well as the Clinical Director for our Emergency Departments.

I do hope that following your stay at the Royal Shrewsbury you are now fully recovered.

With Kind Regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful