"Emergency department - friendly, reassuring, put at ease"

About: Dr Gray's Hospital / Emergency Medicine

(as a relative),

I took my dad in to the emergency department as he was very breathless and anxious. All of the staff were very friendly and reasurred him as he was waiting on CT scan results post radiotherapy.

Dr Williams was very professional and explained the results to my dad.

At all times we were made to feel at ease.

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Response from Linda Oldroyd, Nurse Consultant, Person Centred Care, NHS Grampian

Dear bell24

Many thanks for taking time to post your feedback on Patient Opinion. Staff at Dr Gray’s will be delighted to hear that they are so much appreciated. Providing reassurance and explanations are important aspects of care which can be missed in busy clinical environments, so it is lovely that our staff took time to put the patient first and work in such a compassionate way.

We will make sure that the staff and department you mention are made aware of your kind words.

I hope your dad is feeling better now.

Kind regards,

  • bell24 thinks this response is helpful
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