"Contact by letter"

About: West London Mental Health NHS Trust

(as the patient),

My GP referred me twice. Response was through two long letters. I have specifically said not to contact me by letter. I am dyslexic. I think this service is awful.

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Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London Mental Health NHS Trust

Dear Hiker380

Thank you for taking the time to share your story, I apologise that you have been contacted by letter when you specifically asked not to be.

To ensure I can assist you in getting this error rectified please can you contact me via PALS on 0800 064 3330 or email pals@wlmht.nhs.uk

Many thanks

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