"A&E excellence"

About: University Hospital Of North Durham / Accident and emergency

expecting a very long wait on a Monday morning and with a full waiting room I was seen, treated, X-rayed and given excellent advice, plus a follow up appointment and on my way home exactly one hour after coming in. All the staff I encountered were lovely, helpful and gave me great advice. Please know that you are all very much appreciated....although you may sometimes doubt that xx

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to A&E at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be both pleased and encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful