"Phlebotomy staff"

About: Queen Elizabeth Hospital (Gateshead)

20/9/16 I was referred to the phlebotomy unit as local GP practice nurses were unable to take blood (on 2 separate occasions) for oncology review (poor veins after chemo).The phlebotomy staff member who dealt with me didn't introduce themself, was rude, unhelpful and obstinate. I left very dissatisfied and without a plan of action. Poor standard of care.

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Response from Queen Elizabeth Hospital

We're sorry to hear about your experience. We'd like to understand a little more about what happened so we can look into this for you. If you'd be interested in doing this, you can contact our PALS (Patient Advice and Liaison Service) team on 0800 953 0667 or pals@ghnt.nhs.uk

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