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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: Solihull Hospital

I presume the centre is managed by admin and clerical staff to save medical staff time. Very good idea except when the people picking up the phone think they are medical staff and make medical suggestions. For example for an eye emergency one suggested I go to my GP and get referred.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 02/12/2016 at 17:42
Published on Care Opinion on 03/12/2016 at 21:40

Dear Anonymous

Thank you for your feedback regarding Solihull Hospital. I am concerned to note your comments and would like to speak with you directly to discuss this further. I would like to reassure you that we take seriously any issues our patients or their family members raise with us and we value your feedback.

I would be most grateful if you would contact me at your convenience. I can be contacted by email: marie.helebert@nhs.net or by telephone: 0121 424 0808 9am - 2pm Monday to Friday, with a voicemail service in operation at all other times. Your call will be returned at the earliest opportunity.

I hope my response is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

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