"The hardworking nurses were wonderful"

About: NHS 111 Royal Cornwall Hospital (Treliske) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am an eighty year old reasonably healthy woman on holiday in Penzance. I had been experiencing some odd pains in chest and breathlessness called 111 Sunday 6pm. A lovely paramedic arrived very quickly did all the tests, in his opinion I was not having a heart attack but said I should go in to the hospital to make sure. They got me into The Royal Cornwell very smartly. Arrived 7pm Sunday! Quite busy but very efficient. I had every test known to man twice! ! it was a very long night but the hardworking nurses were wonderful I can't speak too highly of all the A&E dept staff. For me the result was very good not heart, but my old arthritic spine giving me heart type spasms. So all well, once again thanks to you all.

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Response from Laura Mason, Communications Manager, Royal Cornwall Hospitals NHS Trust

Thank you so much for taking time to give us feedback on your recent attendance at our Emergency Department. The team has been extremely busy in recent weeks and it is always a boost for them to receive such positive comments.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hello Brebsylv,

Thank you for taking the time to share your story - I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide our service with feedback.

Kind Regards


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