"Excellent all round service"

I was sent to the ent clinic on the 6th September by my gp on a 2 week referral I have been suffering with constant ear infections for over 9 months it got to the point were my gp thought I had a cancerous growth in my left ear, I saw a Consultant in the head / neck clinic what a lovely person I found them to be they explained there was no cancer after removing a painfully cist and told me they would be writing to another doctor as there were still problems. My only concern is that I was sent a letter telling me to book a appointment to see them first time I rang I was told there would be no appointments until December so

I decided to ring a few days later they updated my details and said they had sent my referal back to the ent clinic for them to sort out, I have rang this morning at. 11.25 spoke to a lovely person on the telephone who managed to find me a appointment for 24th October at 2pm I thought I would get a much earlier appointment but got told to ring every day to see if any cancellations were available as I am still in a lot of pain and suffering vertigo why is there such a long waiting list ? Why did the booking office send back to ent clinic ? I am a memenber of staff who is currently on sick with severe ear problems, I was very happy with the overall service but trying to get a early appointment was not good.