"Worst hospital experience I have had"

In general I would highly recommend Gloucester hospital, however my experience in the day surgery unit last week is an absolute let down to this hospital. Naturally when going on for an operation you are anxious and want to wait in a relaxed environment but this was the complete opposite. After receiving a letter to be at the hospital at 7.45am I was then told on arrival that I would be the last operation of the day. Why on earth would you need to be there so early to not be seen to for 8 hours? Whilst waiting alone I could have counted around 30 members of staff who at no point acknowledged my presence or gave me an update on the day. I understand NHS are busy so I let this pass. What the biggest let down of the day was the reception staff who I could only describe their attitude as disgusting. They were both rude in tone and unwilling to help in any way. As an anxious patient waiting, they could not have been less helpful! The nurses and surgery staff themselves were great and I could not fault them, however the whole experience was let down by some very rude and unfacilatating staff have made me dread returning to this ward for another procedure.