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Excellent calm professionalism from all of the staff

Posted By CRL

"Excellent calm professionalism from all of the staff"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Fast assessment in A&E followed by admission to coronary care unit.

Full barrage of tests including angiogram, led to quick diagnosis and discharge the next day.

Excellent calm professionalism from all of the staff, quiet calm environment all of which built confidence in the standard of care.

Food was v. good too!

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/09/2016 at 14:20
Published on Care Opinion at 16:30

picture of Lise Axford

Dear CRL

Thank you for sharing your recent experience. I hope you are recovering well. I am pleased to hear that you were promptly assessed and treated. Staff value all feedback and will be delighted to hear that you were reassured by their calm and professional approach. I will ensure your comments are shared with the different teams.

I appreciate you commenting on the food and will share with the catering manager also.

Wishing you a speedy recovery

Lise

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