"Treatment of my Sister"

About: Northgate Hospital

My Sister has suffered with Mental illness for the past 27 years and I completely understand how people feel when they write reviews that are negative. Each admission to Northgate, St Nicks and any other name it has been known of, my sister has been treated appalling, she received excellent first class treatment and support from our GP who is limited to what they can provide so she then has to have more intensive treatment. The lack of dignity and respect shown from the care team is shocking, I do question if these people are in it for the care element or just money? but trust me there is easier ways to earn money... The lack of communication is a joke and they are very willing to discharge because the patient is conforming and saying the right things, when my sister is unstable the wish and desire to end her life is great. These professionals just take what that patient is saying at that point no review of past admissions or monitoring of behaviour but no it takes the role of a family member to tell a professional that they are not ready for discharge and if so who's responsible for their actions when back in the community the mental health team or the family? well need I answer that? Yes official complaints have been logged and yes CQC has been alerted.

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Response from Northgate Hospital

We understand that the issues and concerns regarding the treatment of your sister have been raised through our formal complaints process which will ensure that we fully respond to all of the issues you describe.

Our Complaints Team would be very happy for you to make contact with them.

Please contact them via:complaints@nsft.nhs.uk or 01603 421486

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