"First timer - good experience."

Good experience. I was 10' late having read the directions wrong, but they accommodated my ineptitude. Diagnostic session with physio went well with pertinent questions and good physical examination. Efficient without being brusque, i.e. information was clear and to the point. Helpful advice plus.I was particularly impressed with their courtesy by asking if it was acceptable to be called by my first name.

However, I was not impressed by management's choice of location in the industrial site and the lack of air conditioning. This must be really hard on the staff. It always worries me when costs appear to be a higher priority than a good working environment for the staff.